Account Director


West Wacker Drive, Chicago, IL , US



Free Immediate Delivery

Company Description

Arc is the lead shopper and retail agency within Publicis Groupe. In an era of unprecedented disruption, where the customers you seek actively resist brands like never before, everything we do is in service of making your brand irresistible. We call it Irresistible Commerce. And it starts by employing insights and data to uncover what’s standing in the way of growth. Then we deploy irresistible creative solutions to build connected shopping experiences that are personal, valuable and delightful for your customers. The results simultaneously drive brand sales and love. Helping us become WARC’s #1 Specialty Retail Agency with groundbreaking work recognized by Adweek, ANA Reggie Awards and Effies.

Job Description


  • Directly manages all aspects of high-level projects with client

  • Acts as primary client advisor for strategic marketing

  • Communicates with client regularly to set project expectations,

    negotiate deliverables and obtain updates on the client’s business

  • Builds strong, trusting client relationships that go beyond social

    and build hunger for bold, untested ideas

  • Creates innovative, business solutions based on expert knowledge

    of the client’s business, industry, market trends and encourages

    new ideas from direct reports

  • Has global knowledge of client and brand initiatives, also has a

    grasp on client competitors

  • Analyzes and communicates in market results and monitors brand

    threats and opportunities

  • Is an expert in the client’s business, industry and relevant brands

  • Continuously integrates and leverages knowledge of client’s

    business, industry and market trends to create innovative

    communications ideas that move the client’s business forward

  • Identifies opportunities and makes suggestions for action

  • Leads initiatives to solve client’s business issues

  • Assists clients with creating yearly brand plan

  • Develops brand positioning profile and architecture

  • Provides input to client updates and in-marking tracking

  • Develops initiatives to grow client/agency business

  • Presents ideas with clarity and persuasive impact

  • Projects optimism and calm in the face of challenges

  • Resolves escalated issues, as needed


  • Provides guidance for internal team during development of

    creative brief

  • Oversees execution of brand idea from initial concept through final


  • Makes suggestions for broadening the range of strategies and

    tactics employed on a given project or brand

  • Ensures creative product is developed according to deliverables

  • Provides meaningful feedback on the creative brief, exercises

    creative influence

  • Conducts testing meeting; identifies key learnings and creative


  • Advises on account implications of using new strategies or tactics

Project Management

  • Manages project scope

  • Explores media options to determine the highest value for the


  • Defines project resource requirements

  • Easily visualizes how ideas will play out in the marketplace and can create optimal plan for meeting budget and timing parameters

  • Determines alternate methods of meeting project deadlines/goals

  • Works with head legal counsel to resolve any issues that arise

  • Develops yearly deliverables plan and production budget with

    input from necessary agency partners

  • Anticipates issues in the creative and production processes and

    work to avoid them

  • Continuously improves agency execution by leveraging business

    knowledge and knowledge of the client’s business objectives;

    ensures that other team members do the same

  • Partners with Executive Producer to determine opportunities to

    pool production resources across projects and start creative

    production early if possible

  • Gains support and ownership of all key stakeholders to execute

    project plans on time and budget

  • Reviews timelines and project plans weekly with Production

  • Maintains quality assurance and develops ideas for continuous


  • Works in tandem with GM and Finance, knowledgeably manages

    the P&L, flagging issues

  • Looks across plan to maximize clients budget

  • Identifies opportunities to reduce costs

  • Steps in on day-to-day tasks, as needed based on Account

    Supervisor workload and/or experience


  • Reinforces roles and accountabilities internally and with the client

  • Creates a positive agency/team culture

  • Encourages the team to contribute new, innovative ideas for

    improving the agency’s strategic competitive advantage

  • Identifies opportunities to incorporate sister agencies and ensures

    strategic alignment so that the best ideas get to market

  • Guides, advises, assists and stimulates all team members with the

    explicit goal of developing the next generation of account

    management talent at the agency

  • Creates opportunities for individuals to develop; performs timely

    evaluations of direct reports

  • Helps people see how they fit into the account’s and agency’s


  • Confronts others constructively on important issues and problems

  • Deals well with conflict and overcomes objections

  • Stands up for own viewpoints, actions or decisions, even in the

    face of strong disagreement and skillfully overcomes objections

  • Applies understanding of key financial measures to brand

    management and uses financial analysis to evaluate opportunities

  • Is concerned with agency’s profitability, and is alert to opportunities to build additional business from clients


  • Proven experience with consumer promotions and/or shopper marketing 

  • Has good judgment about which creative ideas will be effective

  • Fosters an environment conducive to the pursuit of creative ideas

  • Works seamlessly across agency functions and partner agencies

  • Shares information, ideas and opinions in a way that contributes to


  • Solicits the input of others and makes everyone feel like part of the


  • Actively seeks to understand the opinions of others and listens


  • Effectively communicates, informs and involves others to achieve

    shared objectives

  • Senses opportunities and acts on them to build new ideas for

    increasing account revenue

  • Reconciles a variety of perspectives and brings them to collective agreement and action

  • Passionate about ideas, brands, the agency and our client’s business

  • Act in accordance with a set of world class professionals and personal standards

  • Determined, tenacious and tireless

  • Deals well with significant uncertainty, change and high pressure


  • Foresees and prepares for changing work demands

  • Deals well with significant uncertainty, change and high pressure


  • Anticipates trends and analyzes connections in trends to create

    innovative and quality solutions

  • Quickly sorts information to identify opportunities, alternative approaches or next steps

Additional Information

All your information will be kept confidential according to EEO guidelines.

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